Refund Policy

Donation Refund Policy:

We are grateful for your donation and support of our organization. Donations are normally nonrefundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us at bngfoundation@bungie.com. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Campaign Donation Policy:

If you made a donation during a specific fundraising campaign window that qualified you for a digital or physical gift, please contact us at bngfoundation@bungie.com to discuss your specific circumstance with us. If you have not yet received the gift, we may be able to refund your donation. However, if the gift has been received or redeemed and is unable to be returned or removed from your Bungie.net account, we may be unable to process a refund.

Automated Recurring Donation Cancellation:

Ongoing support is important to enabling us to continue our work, so we encourage donors to continue to contribute to our organization and programs over time. But if you must cancel your recurring donation, please notify us immediately at bngfoundation@bungie.com.